PayPal is recognised worldwide, and we used to use it to process payments, but the fees were rather high so we stopped. But by customer demand (as shopping with Paypal is so easy!), we have brought it back 🙂
PayPal is recognised worldwide, and we used to use it to process payments, but the fees were rather high so we stopped. But by customer demand (as shopping with Paypal is so easy!), we have brought it back 🙂
Firstly, we hope you are all staying safe & well in these strange and uncertain times?
We just wanted to let you know that we are still here taking your orders and dispatching goods every 2-3 days.
We are a small family business and don’t have any other staff so can safely continue to operate and dispatch our products. Our couriers have some delays due to increased demand combined with reduced staff numbers, and orders will be sent every few days, so please bear with us as orders will take a bit longer than normal to arrive with you at the moment.
#staysafe #covid-19 #lockdown2020
How we use your information
We are committed to protecting your privacy. This privacy notice tells you what to expect when Herbie’s Yard Supplies collects personal information. It applies to information we collect about:
We use information held about you in the following ways:
If you are an existing Customer, we will only contact you by electronic means with information about goods and services similar to those which were the subject of a previous sale to you or our customer.
We do not disclose personal information about individuals to advertisers or sell your information to any other organisation for marketing purposes.
Visitors to our website
When someone visits www.herbiesyardsupplies.co.uk, we do not make any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
What are Cookies? Cookies are small amounts of information which some websites store on your computer to make it easier for you to log on to and use them during future visits. In reality, a cookie is a small text file which is stored by the user’s browser and contains data, not code, so it can’t contain a virus or spyware. This doesn’t mean that all cookies are harmless in intent, but they can only ever store information.
How we use your information Herbie’s Yard Supplies uses ‘analytical’ cookies on this site to allow us to monitor website traffic and analyse how visitors use it via Google Analytics. This service tracks information about how visitors interact with the site, including the number of visitors to our website, where visitors have come to the website from, and the pages they visit. We use this information to help us improve our website.
Such information will not identify you personally as it is merely statistical data about our visitors and their use of our website. This statistical data is completely anonymous and does not identify any personal details whatsoever.
By using our website, you agree that we can place these types of cookies on your device.
If you wish to find out more about cookies visit www.allaboutcookies.org.
People who email us
Any email sent to us, including any attachments, may be monitored and used by us for reasons of security and for monitoring compliance with office policy. Email monitoring or blocking software may also be used. Please be aware that you have a responsibility to ensure that any email you send to us is within the bounds of the law.
People who make a complaint
When we receive a complaint from a person we make up a file containing the details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint.
We will only use the personal information we collect to process the complaint and to check on the level of service we provide.
We will keep personal information contained in complaint files, retained in a secure environment and access to it will be restricted according to the ‘need to know’ principle.
People who enquire with us
Where enquiries are submitted to us we use the information supplied to process the enquiry. When consent is given, we will continue to contact the enquirer with information on services that we provide.
We may retain personal information, in the form of names and email addresses, for direct marketing communications.
Individuals can opt out of these communications at anytime by unsubscribing via a link included in emails or contacting us directly using the details at the end of this Policy.
We will not share any personal data received through this method with 3rd parties.
People who use Herbie’s Yard Supplies services
Herbie’s Yard Supplies offers various services to the public.
We have to hold the details of the people who have requested the service in order to provide it. However, we only use these details to provide the service the person has requested and for other closely related purposes. For example, we might use information about people who have subscribed to any of our services to carry out a survey to find out if they are happy with the level of service they receive. The type of information we will collect about you includes; Your name, address, delivery address, phone number, email address, order details and any relevant correspondence relating to each order.
When people do subscribe to our services, they can cancel their subscription at any time and are given an easy way of doing this.
We do not disclose your information to third parties with the exception of your name and address to our couriers to deliver your order.
Job applicants, current, and former employees
When individuals apply to work with us, we will only use the information they supply to us to process their application. Where we want to disclose information to a third party, for example where we want to take up a reference or obtain a ‘disclosure’ from the Criminal Records Bureau we will not do so without informing them beforehand unless the disclosure is required by law.
Once a person has taken up employment with us, we will compile a file relating to their employment. The information contained in this will be kept secure and will only be used for purposes directly relevant to that person’s employment. Once their employment with us has ended, we will retain the file in accordance with the requirements of our retention schedule and then delete it.
Disclosure of personal information In many circumstances we will not disclose personal data without consent. However when we investigate a complaint, for example, we will need to share personal information with the organisation or individual concerned and with other relevant bodies.
There are also circumstances where we can pass on personal data without consent for example, to prevent and detect crime and to produce anonymised statistics.
Access to personal information
Herbie’s Yard Supplies tries to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a ‘subject access request’ under the General Data Protection Regulation. If we do hold information about you we will; give you a description of it; tell you why we are holding it; tell you who it could be disclosed to; and, let you have a copy of the information in an intelligible form.
To make a request to us for any personal information we may hold, you need to put the request in writing and either address it to us at the address provided below, or email us.
If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.
If we do hold information about you, you can ask us to correct any mistakes by, once again, contacting us.
As an individual, if you have issues accessing your personal information with any organisation you have the right to lodge a complaint with the ICO.
Your Rights as a Data Subject:
Right to Rectification – the right to request us to rectify inaccurate personal data.
Right to Object – the right to object to processing based on either public interests or legitimate interests. Processing must stop, unless we demonstrate compelling grounds for continuing the processing or that the processing is necessary in connection with our legal rights.
Right to Object to Direct Marketing
Right to be Forgotten – the right to have us erase personal data without undue delay. Contingent on the occurrence of one of the following; The data is no longer necessary; You withdraw your consent (where consent is our legal basis for processing); We have no overriding grounds for continuing processing against the objectification; Processing was unlawful; Erasure is necessary with EU or national law.
Right to Restrict Processing – the right to have us restrict processing if: – The accuracy of the data is contested; – Processing is unlawful; – We no longer need the data for its original purpose, but need it for legal purposes; – Erasure is pending.
Right of Data Portability – the right to receive a copy of your data in a commonly used machine-readable format for transfer to another controller. This will either be in .xls or .csv format.
Herbie’s Yard Supplies neither decides solely by automated means without any human involvement nor engages in automated processing of personal data to evaluate certain things about an individual. Hence your right related to automated decision making including profiling does not apply with us.
Any formal subject access request should be made in writing to the address below. This will be provided free of charge. However we may charge a reasonable fee for repetitive, unfounded, or excessive requests or additional copies.
Retention & Deletion
We retain your information while you or your company remains an active client, unless you ask us to delete your information. If you stop being an active client we will retain your information for a period of 7 years unless you request that your details be deleted. However, we will only contact you if we believe the information we intend to send to you could be of ‘legitimate interest’ to you or your company.
If you have signed up to receive our newsletter or requested information from us, we will retain your information until you request to be removed/deleted. Subject to the exceptions described below, Herbie’s Yard Supplies deletes or anonymises your information when it’s reached the end of the 7 year retention period or upon request from you. For further information regarding our retention periods and policy, please contact us via “email” or at the address provided at the end of this policy.
Subject to applicable law, we may retain information after account deletion; If there is an unresolved issue relating to your account, such as an outstanding invoice on your account; If necessary for its legitimate business interests, such as fraud prevention; If we are required to by applicable law; and/or in aggregated and/or anonymized form.
Complaints or queries
We try to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.
This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of Herbie’s Yard Supplies’ collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below.
Links to other websites
This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.
Changes to this privacy notice
We keep our privacy notice under regular review. This privacy notice was last updated on 1st August 2019
How to contact us
Herbiesyardsupplies.co.uk and our affiliates provide access to the Herbie’s Yard Supplies website. Please read these terms and conditions carefully, as all orders will be bound by them. By using the Herbie’s Yard Supplies website, you signify your agreement to be bound by these terms.
We will endeavour to provide uninterrupted, error free access to the website, however this cannot be guaranteed due to the nature of the Internet. Occasionally your access may be suspended or restricted to allow updates, upgrades or repairs, we will try to ensure that this is for the shortest time possible. Please contact us by phone or e-mail if you need assistance.
YOUR SHOPPING ACCOUNT
When using the website, you are responsible for ensuring that your account details and passwords remain confidential. You agree to accept responsibility for all activities occurring under your account and password. If you believe this information has become known to someone else or that your account is being misused you must contact us immediately.
Herbie’s Yard Supplies reserves the right to edit or remove content, refuse access to the website or cancel orders at our discretion. If we cancel an order, it will be without charge to you and you will be notified immediately, and refunded in full.
The contents of the website may not be copied, reproduced, duplicated, sold, downloaded or distributed by any means to third parties without our express written consent. You may copy or print details for the sole purpose of personal use of the website while not connected to the Internet. You must not use the website in any way that causes, or is likely to cause the website or access to it to be interrupted, damaged or impaired in any way. You must not use the website for fraudulent purposes, spamming or any unlawful activity.
The information contained in the website is for information purposes only.
All content on the website is the property of Herbie’s Yard Supplies, it’s affiliates or suppliers and is protected by UK copyright and database laws. You may not extract or use any content or parts of the content of the website without express written consent.
The website may contain links to other websites, which are provided for your convenience only. Herbie’s Yard Supplies is not responsible for the practices of other websites and companies and does not necessarily endorse the content of these websites.
OUR CONTRACT (ORDER)
These terms and conditions are governed in accordance with the laws of England and Wales. You agree, as do we, to submit to the non-exclusive jurisdiction of the English courts.
All products offered for sale by Herbie’s Yard Supplies are priced in Pounds Sterling and include UK VAT at the current rate (where applicable). If you are located outside of the UK, any customs or import duties due when your package reaches its destination country will be your responsibility. Occasionally, despite our best endeavours a product may appear incorrectly priced, however we verify prices as part of our order confirmation email. If the correct price is lower than that promoted we will charge you the lower amount and send you the product. If the correct price is higher, we will either contact you to advise and request instructions before despatch, or alternatively cancel the order, refund you and notify you accordingly.
VAT Registration Number: 112 1486 55
We try to hold stocks of all styles for all active products on our website, however occasionally an item will be out of stock, if this is the case we will inform you. All delivery dates and lead times quoted are estimates and are subject to stock availability. If an item is out of stock, we will contact you in a timely manner to advise you. If you would prefer not to wait for it, we will refund you in full.
SPECIAL ORDER ITEMS
All items ordered specially (e.g. those sourced outside our usual stock or with personalisation) are non-returnable and will usually have longer delivery time than standard items. Cancellation of orders for special order items must be made within 1 week of placing the order and Herbie’s Yard Supplies MUST first confirm that the order can be cancelled without incurring cancellation charges.
We accept online payments through our secure payment server, via by credit or debit card. All transactions are made in Pounds Sterling. Do not email or text your card details to us as this is not secure. Herbie’s Yard Supplies will not take responsibility for security if you provide your details in this way.
Credit or debit card – The fastest way to pay for immediate despatch (stock dependant). We accept the major credit cards (excluding Diners Club Cards & American Express).
BACS – Payment may be made, quoting your reference number, directly into the bank account below:
Herbie’s Yard Supplies. Account number 15065413 Sort Code 60-2452
Cheque – Please allow 10 working days for your payment to clear prior to dispatch of the goods. Cheques should be made payable to Herbie’s Yard Supplies, and posted to our registered address; Herbie’s Yard Supplies, 29 Gaynor Close, Wymondham, NR18 0EA
OFFERS & PROMOTIONS
Please note that when participating in our offers or promotions, they cannot be used in conjunction with any other offer. Multi-buy promotions only apply to the items stated and must be purchased within one transaction. If free postage is offered, it applies to a Standard Delivery only to mainland UK. Herbie’s Yard Supplies reserves the right to amend or withdraw promotions at any time, should circumstances change.
If you return an item to us within 14 days in perfect condition, complete with the original packaging, we will be happy to exchange or refund you with the original price paid (excluding postage costs). This does not affect your statutory rights.
You must make your own arrangements to return goods to us and you will be responsible for the cost of the return unless goods are faulty. We recommend that you obtain proof of postage as you are responsible for the returned goods until they arrive in our warehouse. If you wish to return an item please contact us prior to returning goods. Please include your original order details and current contact details in your parcel and send it to our warehouse at the address below:
Herbie’s Yard Supplies
c/o Options Glazing,
Unit 2 Chalk Lane
PLEASE NOTE: Sale Items are non-refundable: we will exchange or send vouchers to the value of the goods. Goods which have been used are generally non-returnable. There is an infection risk when goods have been used around horses/livestock so we do not want them to be returned to us except in exceptional circumstances. Please do not send anything back to us without prior arrangement.
FAIR WEAR & TEAR GUARANTEE
Our Quickie products are guaranteed against manufacturing defects for 5 years from the date of order, providing they are used in accordance with the manufacturer’s recommendations (note that this excludes the products wearing out through excessive use). If we feel it is necessary goods will be returned to the manufacturer for their comments, but this is usually unnecessary. Please allow 30 days for an exchange or refund in these instances. Most of our other products are guaranteed for a period of 12 months for fair wear and tear. Please contact us to make a claim under our warranty. We usually ask for photos of the faulty goods to be sent to us. Exclusions to this are detailed in individual product specifications. This is in addition to your statutory rights.
Due to the Health and Safety regulations and the hygienic problems involved with the inspection of Footwear and Horse Clothing, we are unable to handle and inspect any item unless it is clean and dry (Health and Safety at Work Act 1974)
Goods ordered from Herbie’s Yard Supplies for delivery outside the UK may be subject to import duties and taxes, these will be levied once the parcel reaches it’s destination country. Any charges for customs must be paid by you, we have no control over these and do not know what they may be as customs policies vary from country to country. Contact your local customs officer for full details and regulations.
BACK IN STOCK!
The brilliant Swedish Forks are back in stock at Herbie’s – we are now the sole UK importer of these great mucking out tools!
Virtually unbreakable and ultra lightweight, this shavings fork has been ergonomically designed in conjunction with a pyhsiotherapist, to make mucking out less back breaking.
Herbie’s now has in stock a selection of the excellent quality (and very good value) Rhinegold rugs.
In a choice of weights and styles, help keep your 4-legged friend cosy this Winter 🙂
The NEW Equine Speed Skips are now in stock at Herbie’s!
Designed with a smaller, lighter rake, this minimises the strain on your elbow and wrist while mucking out – and we can personally vouch for it!
The scoop is larger than the traditional design (meaning less spillages!) but is still very lightweight.