WEBSITE ACCESS

Herbiesyardsupplies.co.uk and our affiliates provide access to the Herbie’s Yard Supplies website. Please read these terms and conditions carefully, as all orders will be bound by them. By using the Herbie’s Yard Supplies website, you signify your agreement to be bound by these terms.

We will endeavour to provide uninterrupted, error free access to the website, however this cannot be guaranteed due to the nature of the Internet. Occasionally your access may be suspended or restricted to allow updates, upgrades or repairs, we will try to ensure that this is for the shortest time possible. Please contact us by phone or e-mail if you need assistance.

YOUR SHOPPING ACCOUNT

When using the website, you are responsible for ensuring that your account details and passwords remain confidential. You agree to accept responsibility for all activities occurring under your account and password. If you believe this information has become known to someone else or that your account is being misused you must contact us immediately.

When registering your details ensure that the information you provide us with is complete and correct and that you advise us as soon as possible should this change or you wish your details removed. Please see our privacy policy for more information.

Herbie’s Yard Supplies reserves the right to edit or remove content, refuse access to the website or cancel orders at our discretion. If we cancel an order, it will be without charge to you and you will be notified immediately, and refunded in full.

The contents of the website may not be copied, reproduced, duplicated, sold, downloaded or distributed by any means to third parties without our express written consent. You may copy or print details for the sole purpose of personal use of the website while not connected to the Internet. You must not use the website in any way that causes, or is likely to cause the website or access to it to be interrupted, damaged or impaired in any way. You must not use the website for fraudulent purposes, spamming or any unlawful activity.

LIABILITY

The information contained in the website is for information purposes only.

COPYRIGHT

All content on the website is the property of Herbie’s Yard Supplies, it’s affiliates or suppliers and is protected by UK copyright and database laws. You may not extract or use any content or parts of the content of the website without express written consent.

LINKS

The website may contain links to other websites, which are provided for your convenience only. Herbie’s Yard Supplies is not responsible for the practices of other websites and companies and does not necessarily endorse the content of these websites.

OUR CONTRACT (ORDER)

The information we seek from you when placing an order is for billing and delivery purposes or for contacting you if we have a query. We do not store credit card details nor do we share customer details with any 3rd parties. See our privacy policy for more information. When placing an order to purchase goods from Herbie’s Yard Supplies, you will be sent an email confirming receipt of the order and the order details. A contract between you and Herbie’s Yard Supplies will only be in place once the order has been accepted and processed, and payment is then taken.

JURISDICTION

These terms and conditions are governed in accordance with the laws of England and Wales. You agree, as do we, to submit to the non-exclusive jurisdiction of the English courts.

PRICING

All products offered for sale by Herbie’s Yard Supplies are priced in Pounds Sterling and include UK VAT at the current rate (where applicable). If you are located outside of the UK, any customs or import duties due when your package reaches its destination country will be your responsibility. Occasionally, despite our best endeavours a product may appear incorrectly priced, however we verify prices as part of our order confirmation email. If the correct price is lower than that promoted we will charge you the lower amount and send you the product. If the correct price is higher, we will either contact you to advise and request instructions before despatch, or alternatively cancel the order, refund you and notify you accordingly.

VAT Registration Number: 112 1486 55

AVAILABILITY

We try to hold stocks of all styles for all active products on our website, however occasionally an item will be out of stock, if this is the case we will inform you. All delivery dates and lead times quoted are estimates and are subject to stock availability. If an item is out of stock, we will contact you in a timely manner to advise you. If you would prefer not to wait for it, we will refund you in full.

SPECIAL ORDER ITEMS

All items ordered specially (e.g. those sourced outside our usual stock or with personalisation) are non-returnable and will usually have longer delivery time than standard items. Cancellation of orders for special order items must be made within 1 week of placing the order and Herbie’s Yard Supplies MUST first confirm that the order can be cancelled without incurring cancellation charges.

PAYMENT

We accept online payments through our secure payment server, via by credit or debit card. All transactions are made in Pounds Sterling. Do not email or text your card details to us as this is not secure. Herbie’s Yard Supplies will not take responsibility for security if you provide your details in this way.

Credit or debit card – The fastest way to pay for immediate despatch (stock dependant). We accept the major credit cards (excluding Diners Club Cards & American Express).

BACS – Payment may be made, quoting your reference number, directly into the bank account below:

Herbie’s Yard Supplies. Account number 15065413 Sort Code 60-2452

Cheque – Please allow 10 working days for your payment to clear prior to dispatch of the goods. Cheques should be made payable to Herbie’s Yard Supplies, and posted to our registered address; Herbie’s Yard Supplies, 29 Gaynor Close, Wymondham, NR18 0EA

OFFERS & PROMOTIONS

Please note that when participating in our offers or promotions, they cannot be used in conjunction with any other offer. Multi-buy promotions only apply to the items stated and must be purchased within one transaction. If free postage is offered, it applies to a Standard Delivery only to mainland UK. Herbie’s Yard Supplies reserves the right to amend or withdraw promotions at any time, should circumstances change.

RETURNS

If you return an item to us within 14 days in perfect condition, complete with the original packaging, we will be happy to exchange or refund you with the original price paid (excluding postage costs). This does not affect your statutory rights.

You must make your own arrangements to return goods to us and you will be responsible for the cost of the return unless goods are faulty. We recommend that you obtain proof of postage as you are responsible for the returned goods until they arrive in our warehouse. If you wish to return an item please contact us prior to returning goods. Please include your original order details and current contact details in your parcel and send it to our warehouse at the address below:

 

RETURNS DEPARTMENT

Herbie’s Yard Supplies

c/o Options Glazing,

Unit 2 Chalk Lane

Snetterton

NR16 2JZ

PLEASE NOTE: Sale Items are non-refundable: we will exchange or send vouchers to the value of the goods. Goods which have been used are generally non-returnable. There is an infection risk when goods have been used around horses/livestock so we do not want them to be returned to us except in exceptional circumstances. Please do not send anything back to us without prior arrangement.

 

FAIR WEAR & TEAR GUARANTEE

Our Quickie products are guaranteed against manufacturing defects for 5 years from the date of order, providing they are used in accordance with the manufacturer’s recommendations (note that this excludes the products wearing out through excessive use). If we feel it is necessary goods will be returned to the manufacturer for their comments, but this is usually unnecessary. Please allow 30 days for an exchange or refund in these instances. Most of our other products are guaranteed for a period of 12 months for fair wear and tear. Please contact us to make a claim under our warranty. We usually ask for photos of the faulty goods to be sent to us. Exclusions to this are detailed in individual product specifications. This is in addition to your statutory rights.

HYGIENE REGULATIONS

Due to the Health and Safety regulations and the hygienic problems involved with the inspection of Footwear and Horse Clothing, we are unable to handle and inspect any item unless it is clean and dry (Health and Safety at Work Act 1974)

CUSTOMS

Goods ordered from Herbie’s Yard Supplies for delivery outside the UK may be subject to import duties and taxes, these will be levied once the parcel reaches it’s destination country. Any charges for customs must be paid by you, we have no control over these and do not know what they may be as customs policies vary from country to country. Contact your local customs officer for full details and regulations.