Your order will be processed as quickly as possible, usually within 48 hours. We use a 48 hour courier for most products so you will generally receive your items within 3-4 working days from placing your order.
We have different shipping rates for our different products as the sizes and weights vary significantly. Certain areas of the UK also have higher delivery charges for certain products (including the Scottish Highlands and Isle of Man). The correct rate will be applied when you go to checkout your order, or if the website is unable to calculate the charge automatically for your postcode, we will notify you.
Please note that any damage or faults present when you receive your order must be reported to us within 2 working days of receipt, along with accompanying photos, in order for us to consider a damage claim with our couriers.
If you return an item to us within 14 days in perfect condition, complete with the original packaging, we will be happy to exchange or refund you with the original price (excluding postage). This does not affect your statutory rights. You must make your own arrangements to return goods to us and you will be responsible for the cost of return unless goods are faulty. We recommend that you obtain proof of postage as you are responsible for the returned goods until they arrive in our warehouse. If you wish to return an item please contact us prior to returning goods. Please include your original order details and contact details in your parcel and send it to:
Herbie’s Yard Supplies, Unit 2 Chalk Lane, Snetterton, Norfolk, NR16 2JZ
PLEASE NOTE: Sale Items are non-refundable: we will exchange or send vouchers to the value of the goods.